NXLINK from NXAI

AI-Powered Contact Center · Enterprise

Build for Enterprise

Every feature in NXLINK is designed for large-scale contact center operations — from the agent’s inbox to the supervisor’s dashboard.

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Platform Overview

NXLINK is a cloud-based intelligent contact center that integrates omni-channel capabilities such as voice, SMS, and social media, resolving the fragmentation of traditional call center platforms. Leveraging AI, it enhances customer service scenarios including intelligent marketing, intelligent Q&A, and intelligent outbound calling, thereby improving service quality, boosting efficiency, and elevating the customer experience.

NXLINK omnichannel platform overview

From Intake to Service, From Campaigns to Insights

NXLINK powers your complete customer engagement loop with AI.

Intelligent Omnichannel Intake

  • Unified Channel AccessAll-in-one support for WhatsApp, LINE, Viber, Zalo, SMS, Email, Messenger & Voice.
  • Smart RoutingRound-robin, longest-idle, or shortest-call strategies; auto-queue or voicemail when busy.
  • Self-service IVRKeyword menus guide callers to the right team, minimizing transfers.
  • Unified Agent DesktopFull customer profile and cross-channel history on a single screen for seamless service.
Omnichannel customer intake workspace

Digital Marketing & Automation

  • No-code Flow BuilderDrag-and-drop visual editor to design conversation logic, splits, and API calls easily.
  • Smart TriggersAutomate personalized messages and transactional alerts based on keywords or profiles.
  • Scheduled CallbackSet up automated tasks to turn reactive service into proactive engagement.
  • Reusable TemplatesSave and deploy marketing or care flows with one click.
Marketing automation workflow builder

Intelligent Outbound Engagement

  • Multi-mode DialerPredictive, progressive, preview, manual, and voicebot — for every campaign type.
  • Predictive PacingAlgorithm adjusts dial rate dynamically to balance speed and agent occupancy.
  • AI Detection & TransferFilters invalid numbers, instantly transfers live calls to agents.
  • Real-time DashboardMonitor answer rate, instant tags, and agent performance at a glance.
Outbound engagement campaign dashboard

AI-Powered Intelligence Hub

  • LLM Voice & Text BotsUnderstand intent and trigger actions, available 24/7.
  • Knowledge FAQAI answers accurately from enterprise knowledge, cutting human effort.
  • AI CopilotSmart response suggestions boost agent speed and quality.
  • Real-time TranslationAuto-translate digital messages to serve global customers seamlessly.
AI-powered agent assistance interface

Grow Global with NXLINK

Marketing, Sales & Customer Engagement on NXLINK

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